"This was our first purchase of a "real" sofa as we emerged from our cocoon of futons and hand-me-downs. Sectional is comfortable (a little stiff at first, but seems to "settle in" after a while). Also love the herringbone pattern in the standard microfiber upholstery. Makes the easy-to-maintain fabric look more stylish than the average easy-to-maintain fabric. But what really rocked was C&B service. We found this in a store and ordered a couple of days later over the phone after measuring our living room. There was a mis-communication about the color we wanted--an error that was clearly indicated on the receipt we received well in advance of delivery, but which I didn't notice until the sofa arrived. Where most stores likely would have said, "Tough luck--you should have reviewed your receipt more closely," C&B arranged to have the first one picked up and a new one delivered. No hassle. No extra cost to us. And, BOTH deliveries occurred right on time."