"I ordered two of these pillows as they looked great on the C&B site. I did not realize that C&B ships the inserts separately from the covers and was very disappointed when I received the inserts only - turns out this was one of two shippings. Unfortunately, the second one, containing the covers was lost by FedEx.. I called the customer service number and was absolutely blown away by the treatment I received. The CS rep said she would resend the covers if I don't receive them the next day and when I called again the next day to check, anther CS rep told me the first one had already completed the replacement order - I got the replacement in just one day since it was shipped overnight. As for the product - yes, these are absolutely gorgeous pillows and brighten my white/pale yellow bedroom decor very nicely. I definitely recommend them!"